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Les Schwab, Walmart and others. Tell me something: Latest Posts: Teavana printable coupons Knoebels coupons printable My passport 1tb deals Wss coupons july Squidoo godaddy coupons Chase checking coupon march Mississippi vacation deals. So she stopped and popped the hood, where she found the oil cap off, the dip stick dry and the pan empty. She dumped about five quarts of oil she had on hand into her Jeep and called Oil Can Henry's. Blaylock says the first supervisor she spoke to checked the video of her service and confirmed that oil had been drained but not replaced. He told her to come in the next day for another service, she says, and promised he'd write a letter pledging that Oil Can Henry's was liable for any damage done to her engine.
Meantime, she talked to a number of mechanics and became convinced that Oil Can Henry's owed her more money for the problem. Instead, Blaylock hired a lawyer. The employees who made the mistake were disciplined and, the company maintains, its president made several attempts to call and apologize. Dennis Teach, service manager at Northwest Jeep in Beaverton, told The Desk on Thursday that he'd expect that a car eventually would have problems if it ran for 17 miles without oil.
But after hearing that two years had passed without any knocking, he figures Blaylock's vehicle is probably OK. All agreed that if Blaylock experienced no further problems, she's probably not going to. As it is, they note that crank bearings also can be affected by normal wear and tear after enough years and miles, and that many Grand Cherokee engines fade around , Although no mechanic suggests driving without oil, at least one pointed out that in last year's Cash for Clunkers program, dealerships had to disable cars so they couldn't find their way back on the road.
To do that, some dealerships would drain cars' oil and run them at 3, RPMs. Often, mechanics said, cars wouldn't completely seize up until they'd been running for at least 45 minutes. But of course, when Oil Can Henry's originally took its firm stand, it didn't know Blaylock's car would last so long -- neither did she. Was Blaylock asking for too much at the time? Or, was it fair for her to assume the worst when such a cardinal car sin was committed?
Especially from a company with oil in its name. As they say in Jamaica, "No problem. From a reasonable person standpoint it seems pretty remarkable that a car can go that far without oil in the crankcase. The fact that it did should be worth a few bucks for advertisers. It must be good oil or a good car. I change my own oil but on a trip when I have had others do it I always pull the dipstick before leaving. No money for her as apparently there was no damage. Sorry, but there's no. Golden Goose here. It's been two years which is probably long enough but.
Oil Can Henry pays for the repairs Judge Judy would probably agree. Oil Can Henry's response to the customer might be appropriate if there were. Further, Oil Can Henry's stance is completely idiotic from a marketing. They made a HUGE mistake. And can you imagine the emtional strain of not knowing when your car is going to fail?
Whether the car was badly damaged or not, they made a mistake, one that is the basic function of their business; to take out old oil and replace it with new. That they admittedly failed this and allowed her to drive off should be penalized. From my perspective, she should have asked for more to compensate her for her time, stress, aggravation, and the possible damage to her vehicle. How much good publicity are they now getting? After two years even that's too much - and although I agree with her initial intent, I'd have done the same thing, but I wouldn't have waited two years hoping for a betteroffer!
Otherwise take the money and shut up already! Any reasonable person would have assumed that driving 17 miles without oil would do significant damage to an engine. The fact that the engine has continued to run for two years does not alter what OCH should have done at the time the problem was reported which would include an immediate refund and, at a minimum, a partial tear-down of the engine to check for bearing and other damage.
They could have also put money in an escrow account to cover repairs in the event of a premature engine failure. Another aspect is the loss of confidence in the vehicle. The fact that it continued to run, would not eliminate the nagging fear that hidden damage would cause trouble, probably at the most inopportune time. Once again we have an example of a corporate response based, not on a fair consideration of the consumer's perspective, but on doing what they can get away with.
In the future we'll be driving more electric or fuel cell vehicles and will not only be less dependent on petroleum based fuel, but won't need the likes of OCH! OCH admitted the error. Since it has been some time since the original sin and the vehicle seems to be doing fine I would suggest the combatants split the difference.
They should have an accrual account for such instances.
I sit in the vehicle during the service. The same thing happened to me several years ago. I lived in California at the time.
I took my Saturn to a name brand oil changer company, and within minutes of driving away, my engine seized. I drove it to the Saturn dealership I was able to get that far , and they determined I should have the engine replaced. It was Saturn who contacted the oil changer company, who in turn agreed to replace the engine.
I was told the company had insurance to cover these things so the money to replace the engine came from a claim that was submitted by the oil changer company. This woman was right to insist on a full engine replacement. It's been two years and no damage has surfaced? Sure she has a right to be. But she apparently.
You ask for comments on this unfortunate situation and I offer my opinion of a compromise by both sides. Based on your column there appears to be two acknowledged facts pertinent. What's not reported is whether the old oil filter was removed and replaced with a new one or was left on.
If the former, then not refilling the block with new oil is even more inexplicable. If the latter, then the company definitely needs new policies, employees, and employee training and supervision. Blaylock did not see the engine temperature idiot light come on, did not smell overheated metal, nor experienced the engine seizing as the dry pistons expanded against the dry cylinder walls.
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So to my non-legally-trained eyes it appears that the company is definitely at fault and owes Ms. Blaylock a full refund of their charges, replacement of the oil she used to fill the engine, a formal apology, and appropriate compensation: for example, free verified oil changes for the next 12, miles as 3, mile intervals.
That Ms. Blaylock's Jeep ran quietly and well as soon as she added oil to the engine and, presumably, covered the fill hole until she could recover her filler cap means the vehicle did not suffer immediate and complete engine failure. Even if the engine was taken apart and examined, any signs of heat damage or excessive ware could not be unambiguously ascribed to the most recent situation at Oil Can Henry's.
Such signs could have been present earlier. It is highly unfortunate that too many employees lack the sense of personal responsibility and pride in doing the jobs for which they were hired. Most of us old farts cynical curmudgeons that we are were taught to be willing to sign our name and reputation on the work we did, regardless of what work that was. Receiving service to what used to be considered the norm, even 30 years ago, is now so rare that it warrants notice to supervisors to encourage employees to continue in that mode.
Oil Can Henry's - Oil Changes and Preventive Maintenance
OCH, Int'l. Blaylock and its officers and executives should take seriously such errors as it could eliminate their business. Blaylock should accept that sloppy work happens and not be greedy and demand unjustified compensation.
As a young mechanic, I once drained the oil, replaced the cap and changed the filter on a customer's car, then started it up and strolled to the office for a cup of coffee. Calmly taking my first sip, I suddenly realized I hadn't put any oil back in it, and raced across the shop to shut it off. I didn't mention it to anyone, but for two years I worried that something would happen to that engine, and what my responsibility would be if it blew up.
I admit to being very relieved when the customer totalled the car in an accident.
This car ran 45 seconds with no load on the engine. In the Oil Can Henrys case, the car drove 17 miles! It is impossible to believe this didn't shorten the engine's life or reduce it's efficiency in some way. I believe, based on my guilt meter, that Oil Can Henrys bought that engine when they let it leave the shop without oil.
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When the car was put on the life, oil was noted spread all over the lower part of the pan and chases. It turned out that Oil Can Henry's had not replaced the copper washer under the oil plug and that a slow leak had developed. My solution to that problem was to discontinue doing business with Oil Can Henry's. Oil Can Henry's has a basic responsibility for ascertaining that the oil has been replaced in the car they service and that the oil plug will not leak oil. A simple double check by a responsible employ should eliminate any problem of overlooking that primary OCH function.
The article doesn't mention how many miles the car has been driven since the incident; this would be a better indicator than time, as to possible severe damage. I will presume at least 20, miles have been added to the odometer. Does Blaylock take any responsibility for driving a vehicle, that again; I presume had a red light lit on the dash, indicating low oil, for 17 miles? Oil Can Henry's is in business to provide skilled oil-change services. To have drained the oil from a vehicle and failed to replace it is to commit the most serious error possible in that business, and constitutes gross negligence on their part.
No one can predict when the damage sustained will result in a failed part. They should have been held liable for the full cost of replacing the engine. As spending cuts back, discretionary. I have been a customer of OCH for a long time, not out of loyalty, but. I'm 60 now and I have always changed my oil and my kids still bring their cars "Home" to get the oil changed. Dad buys the filters and Oil and always have it on hand.
They even know how to change oil even my daughter and I have taught them to check the tire pressure as well as the fluids under the hood. We even do the brakes and brake fluid. I know that the Oil change places are very much a part of todays car maintainence, but I'm sure these places are staffed with young min-wage kids and errors will happen. They most likely even have a check list that would force them to check dip-stick oil level, but erros happen.
I believe that for some reason she was very lucky to drive 17 miles blocks? Mistakes happen unfortunately and we all hate it but this is bringing some possibly needed attention from the company and from the public as to what goes on there. Word gets around and customers will be more cautious, sadly. It would be fun if you would have more of these little stories with public input. Thank you for the opportunity. She could have caused much worse by driving further.
The fact that she had oil with her and took the proper action, WOW she deserves a compliment. After all this she also confirmed that Oil Can Henry did not perform their part of the contract. They offered an insult of rebate of the cost of their performance but with only an apology. They do know that driving a vehicle without oil can be very damaging. It sounds like she has taken good care of her Jeep because of its age and use and I don't think she would take unfair advantage of Oil Can Henry's. Also a limit could be placed on the maximum amount that Oil Can Henry could possibly become liable.
Thanks for allowing me to express my opinion. I too have a complaint. Here's the c atch. I had a coupon for ten dollars off the oil change which they said I couldn't use after they were all done. I was s hocked, I asked why so much. So an oil change, t wo blades ,over seventy one dollars. I asked for the manager but not there , I have called many times for him ,never there. I told them I will never be back , there answer was, over ten dollars. It was more than ten dollars and they deceived me, not the way to run a business!
Like many who have performed oil changes as a job many years ago and on my. It is an honest mistake. I trust that OCH has used this example to lessen this possibility in the future. They owed something more to assure piece of mind for their customer. Perhaps have an independent mechanic inspect the motor.
The customer blew it by hiring an attorney. I hope that the attorney is performing all the assistance pro bono as they deserve nothing for assisting in a nuisance case. As you explain in the story, 2 years has passed and the vehicle still appears to be running fine. Perhaps the attorney set unreasonable expectations.
One issue that concerns me is; prior problems: if the oil fill cap was off. I'm not a professional mechanic but I maintain my own vehicles and have. The rear main seal on one of my cars blew out while driving down the freeway. I agree with the mechanics; M. Blaylock is lucky that her Jeep's engine.
But the passage of time is the only sure way to know. I understand that a business must be careful about what precedence they set. Blaylock's case. After reading the article in the Sunday edition of the Oregonian, my comment to Vicki is this. First, the proper way to have delt with this problem would have been to use a cell phone camera to photograph the engine with the cap off. Second, call for a tow truck, and have the vehicle towed to the dealer of her choice which should have been a Jeep dealer. Rent a vehicle to drive, and contact Oil Can Henry's where the vehicle was for their inspection.
Third, have the dealership remove the engine, and inspected the rod and main bearings for damage along with checking the cylinder walls for scoring. All of this cost would have been Oil Can Henry's responsiblity. Noting what the inspection brought out, replace all the bearings,etc, and re-assemble. I can understand Vicki's desire to driver her car other than go through what I have just written above. Otherwise, just drive it, and keep inspecting the oil condition at each mile oil changes for metal flakes either in the oil, or filter.
I did not see an odometer reading in the article, and if it is anywhere near the , mile reading, trading in the vehicle would be suggested. It seems that Blaylock is asking for more than is reasonable given that no. Picking an arbitrary amount for an inspection and to pay for. If there is. Blaylock could be accepting an amount far below.
The best course of action would. Blaylock to provide an estimate for the inspection to Oil. The company should have agreed to pay for an inspection,. Given that there is no damage after 2. It would seem to me that she found the problem so quickly just getting the. Let me stipulate that we live in a probabilistic world where nothing is.
But two years without incident gives one a very high level of certainty that. Even if her car were to throw. As far as I can see, the only person who benefits by this quest for a bigger. She should take the bucks and pay off as much of that debt as she. Since the issue is really whether or not there is "hidden damage" with an unknown potential cost, if I were Oil Can Henry's I would have offered to buy the car at its retail value when the claim was made assume a good engine. That way the company can check and resell the car with full disclosure and get what it is worth.
It may be less than they paid for it, but the differene is what the market says the mistake is worth. Blaylock can be rid of a potential unknown problem down the road and get on with her life. Now, given that two years have gone by and Blaylock has apparently gotten two more years of use out of the car, I would still propose the same solution. It solves the problem of liability for Henry's and removes the doubt from Blaylock. Talk about going overboard, good grief, glad I never had to deal with her, would have caused me to start drinking. It seems to me that she could have had a pretty thorough vehicle inspection done for that amount of money.
Had an inspection turned up more damage, she could have gone back to Oil Can Henry's at that time with a comfirmed problem and had some bargaining power for damage done. My solution is that Oil Can Henry's offer to split the cost of an engine overhaul with Ms. She went in there with a engine that had used up approximately have of it's life. It is only reasonable that she pay for the half she has used, and OCH can pay for the half that they may have damaged. This puts the ball solidly in her court. Let her decide if she wants a rebuilt engine, or if she wants to keep the one she has and assume the risk of premature engine failure.
It also prevents OCH from paying an unreasonable amount for what may, or may not happen in the future. By having Ms. Blaylock invested in the repair, it shows that she is genuinely concerned about the condition of her engine and isn't trying to take advantage of the situation. For minimal expense to OCH and Ms. Blaylock, they gets a new engine and they both get peace of mind. The lube shop is right.
A win for the lube shop for obvious reasons. And they are luckily that the consumer was wise enough to check the engine noise and had 5 qts of oil on hand. Oil Can should pay Blaylock They were completely irrresponsible. Who knows for. This would be like ordering a pizza at Round Table and they. Putting the oil in is the singular purpose of the visit that you trust.
In '95 that cost.